Contact details of Protium Finance Limited
Email ID: nodal.officer@protium.co.in
Corporate Office-Mumbai: Nirlon Knowledge Park (NKP) B6, Second Floor, Pahadi Village, Off. The Western Express Highway, Cama Industrial Estate, Goregaon(E), Mumbai, Maharashtra Pin Code – 400063
Corporate Office-Bangalore: 244, 2nd Floor, Fortune Summit IT Park, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Sector 6, HSR Layout, Bengaluru, Karnataka 560068
Within 30 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach the CEPC Officer-in-Charge or RBI regional office of the department of Non-Banking supervision of RBI or can launch grievances to the RBI Ombudsman Office through https://cms.rbi.org.in or mail at CRPC@rbi.org.in or sent a in physical mode to the Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
Address and Area of Operation of NBFC Ombudsman – Regional Offices
| SN | Centre | Address of the Office of NBFC Ombudsman | Area of Operation |
|---|---|---|---|
| 1. | Chennai | C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Telephone No: 25395964 Fax No: 25395488 Email : cms.nbfcochennai@rbi.org.in | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry |
| 2. | Mumbai | C/o Reserve Bank of India RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 STD Code: 022 Telephone No: 23028140 Fax No: 23022024 Email : cms.nbfcomumbai@rbi.org.in | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| 3. | New Delhi | C/o Reserve Bank of India Sansad Marg New Delhi -110001 STD Code: 011 Telephone No: 23724856 Fax No: 23725218-19 Email: cms.nbfconewdelhi@rbi.org.in | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir |
| 4. | Kolkata | C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata700 001 STD Code: 033 Telephone No: 22304982 Fax No: 22305899 Email: cms.nbfcokolkata@rbi.org.in | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
Integrated Ombudsman Scheme: https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf
FORM OF COMPLAINT (TO BE LODGED) WITH THE OMBUDSMAN
[Clause 11(2) of the Scheme]
(TO BE FILLED UP BY THE COMPLAINANT)
All the fields are mandatory except wherever indicated otherwise
To
The Ombudsman Madam/Sir,
Sub: Complaint against ……………………(place of Regulated Entity’s branch or office) of.. (name
of the Regulated Entity)
Details of the complaint:
- Name of the complainant …………………………………………………………….
- Age (years)………….
- Gender……..………..
- Full address of the complainant ………………………………………………………
……………………………………………………………………………………………….
……………………………………………………………………………………………….
Pin Code ………………..
Phone No. (if available)…………….
Mobile Number. .……………………
E-mail (if available) …………………….
5. Complaint against (Name and full address of the branch or office of the Regulated Entity) ………………………….………………………………………………………………
…………………………………………………………………………………………………. Pin Code …………………….
6. Nature of relationship/account number (if any) with the Regulated Entity
……………………………………………………………….…………………………………
7. Transaction date and details, if available
……………………………………………………………….…………………………………
(a) Date of complaint already made by the complainant to the Regulated Entity (Please enclose a copy of the complaint)
……………………………………………………………….…………………………………
(b) Whether any reminder was sent by the complainant? Yes/No (Please enclose a copy of the reminder)
……………………………………………………………….…………………………………
8. Please tick the relevant box (Yes/No)
Whether your complaint:
| (i) | is sub-judice/under arbitration1? | Yes | No |
| (ii) | is made through an advocate, except when the advocate is the aggrieved party? | Yes | No |
| (iii) | has already been dealt with or is under process on the same ground with the Ombudsman? | Yes | No |
| (iv) | is in the nature of general complaint/s against Management or Executives of a Regulated Entity? | Yes | No |
| (v) | is on account of a dispute between Regulated Entities? | Yes | No |
| (vi) | involves employer-employee relationship? | Yes | No |
9. Subject matter of the complaint
………………………………………………………………………………………………….
10. Details of the complaint:
(If space is not sufficient, please enclose a separate sheet)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
1 Complaint is sub-judice/under arbitration if the complaint in respect of the same cause of action is already pending/dealt with on merits by any Court, Tribunal or Arbitrator or any other Authority, whether individually or jointly.
11. Whether any reply has been received from the Regulated Entity within a period of 30 days of receipt of the complaint by it? Yes/No
(if yes, please enclose a copy of the reply)
12. Relief sought from the Ombudsman
…………………………………………………………………………………………………
…………………………………………………………………………………………………
(Please enclose a copy of documentary proof, if any, in support of your claim)
13. Nature and extent of monetary loss, if any, claimed by the complainant by way of compensation (please refer to clauses 15 (4) & 15 (5) of the Scheme) Rs.………………………………………………………………………………………………
…………………………………………………………………………………….…………….
14. List of documents enclosed:
Declaration
(i) I/We, the complainant/s herein declare that:
a) the information furnished above is true and correct; and
b) I/We have not concealed or misrepresented any fact stated above, and in the documents submitted herewith.
(ii) The complaint is filed before the expiry of a period of one year reckoned in accordance with the provisions of clause 10 (2) of the Scheme.
Yours faithfully
(Signature of the Complainant/Authorised Representative)
AUTHORISATION
If the complainant wants to authorise a representative to appear and make submission on her/his behalf before the Ombudsman, the following declaration should be submitted:
I/We …………….. hereby nominate Shri/Smt…………………………………………………………………… as
my/our authorised representative whose contact details are as below:
Full Address …………………………………………………………………………………..
………………………………………………………………………………………………….
…………………………………………………………………………………………………. Pin Code ……………..……………..
Phone No:……………….…………..
Mobile Number. .……………………
E-mail ………………………..………
(Signature of the Complainant)
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